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Select Help (the 'question mark' bubble) in the upper-right corner, and then Contact us. Enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question). Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first. The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.
(If using TurboTax on your mobile device's browser, use the TurboTax Online instructions instead.) The TurboTax mobile app uses to connect you with a support specialist. You can also opt for a callback:. Sign in to the mobile app if you're not already signed in. Tap the 'question mark' bubble in the upper-right corner to open the TurboTax Virtual Assistant. Tap Get live help, then enter your question.
Free Edition (without PLUS): When you select Get live help, you'll be asked to add PLUS benefits first. Tap Connect me (to connect via SmartLook TM) or No thanks for a callback. If you selected No thanks, be sure to also tap OK, sounds good to set up a callback. The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848. People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses.
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Here are five guidelines:. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
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Break information down into a numbered or bulleted list and highlight the most important details in bold. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for.
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